98 South Main, Eureka Springs, AR 72632
800.601.4851    Phone: 479.253.7674    Email Us

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Policies

Minimum night stays

We currently have a 2-night stay requirement for weekends. Call for holiday and festival requirements.

Reservations & Payment

Reservations are guaranteed with a valid credit card and a deposit for the first night’s rate. $30 of your deposit is a non-refundable booking fee. Please see cancellation policy.

Payment accepted (besides cash): MasterCard, VISA.

Damages

By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, spa tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for the cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable.

Also, a replacement fee will be charged for any items missing from the cottage upon the date of check out, including fixtures, towels, bedding, dishes and decorative items.

Changing Your Reservation

You are welcome to make changes to your reservation 10 days or more prior to your reservation dates. After 10 days, you are subject to all of our cancellation policies.

Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.

Rescheduling a Reservation

If you reschedule a reservation less than 10 days prior to arrival, it is still considered a cancellation, and subject to our cancellation policy. (Please see Cancellation Policy).

Early Departures

If you leave before the date scheduled for departure or if you do not show for your reservation, you will be charged for the full amount of your reservation. No Refunds.

Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.

Cancellation Policy

We are a small, privately owned business, and due to our small size, cancellations impact us significantly. A last-minute cancellation gives us little chance of filling your room, which we have been turning away other bookings in honor of your reservation. For this reason we uphold a strict policy. Reservations must be cancelled 10 days prior to arrival.. If we have luck filling your entire vacancy, You will receive a refund less a $30 processing fee. You are still responsible for any days of your reservation we are unable to fill. We do our best to fill the cottage, but must hold to our minimum night policy where applicable, even when trying to fill your vacancy.

Weather Cancellation Policy

You may cancel due to dangerous driving weather the day before or the day you are due to arrive. We do not accept weather as a cancellation excuse anytime prior. We do check current weather conditions.

Reserving The Right to Terminate Your Stay

Your reservation is not a renter’s agreement ~ you may be asked to leave the property or be removed from the property due to any sort of behavior that we deem unacceptable without any refund.

No-Smoking Policy

Smoking permitted on front porch and courtyard only. Smoking is not permitted in the cottage and may be subject to a minimum additional charge of $100.

Candles, etc.

Candles and incense are not allowed inside the cottage.

Check In

Check in time is 3:00 p.m.

Check Out

Check out time is 11:00 a.m. Please call if a later check out is required. We will do our best to accommodate the request based on availability.

Items Left Behind

We only return items left behind if they are requested. This protects the privacy of our guests. Please email or call as soon as you know you are missing something.

With the large number of items left by our guests, and the rising mailing costs, we ask that you be prepared to cover the postage with a credit card number when you call.

Thank you for your understanding.

Pets

PRIOR arrangements must be made for all pets.Unannounced Pets will be subject to steep fees.

We ask that you not leave your pet in the guest cottage unattended. Pets must be crated while you are away from the cottage.

You are responsible for picking up after your pet, including kibble, droppings outdoors, and fur.

Clean up fees start at $25, asYou are responsible for your pet(s) behavior. Pets must remain on leashes or under owner command at all times we deem necessary. Steep cleaning fees will be levied for messes left by un-house trained dogs.

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